This totally revised second edition is a comprehensive volume presenting authoritative information on the management challenges facing today’s clinical laboratories.

　ㆍ　Provides thorough coverage of management topics such as managerial leadership, personnel, business planning, information management, regulatory management, reimbursement, generation of revenue, and more.
　ㆍ　Includes valuable administrative resources, including checklists, worksheets, forms, and online resources.
　ㆍ　Serves as an essential resource for all clinical laboratories, from the physician’s office to hospital clinical labs to the largest commercial reference laboratories, providing practical information in the fields of medicine and healthcare, clinical pathology, and clinical laboratory management, for practitioners, managers, and individuals training to enter these fields.

Basic Concepts and the Current Healthcare Environment
　-　Chapter 1　Principles of Management
　-　Chapter 2　Management Functions
　-　Chapter 3　Relevant Economic and Business Concepts
　-　Chapter 4　Current Challenges to Financial Stability within the Diagnostic Laboratory
　-　Chapter 5　The Impact of Regulatory Requirements
　-　Chapter 6　The Changing Practice of Medicine
　-　Chapter 7　The Changing Healthcare Environment

Managerial Leadership
　-　Chapter 8　The Foundations of Leadership
　-　Chapter 9　Employee Needs
　-　Chapter 10 Motivating through Intelligent Leadership
　-　Chapter 11 Successful Communication
　-　Chapter 12 Effective Meetings
　-　Chapter 13 Conflict Management
　-　Chapter 14 Managing Change

Personnel Management
　-　Chapter 15 Employee Selection
　-　Chapter 16 Performance Appraisals and Competency Assessment
　-　Chapter 17 Staffing and Scheduling
　-　Chapter 18 Teams, Team Process, and Team Building
　-　Chapter 19 Labor Relations
　-　Chapter 20 Workplace Drug Testing and the Clinical Laboratory

Requirements for Effective Laboratory Management
　-　Chapter 21 Quality Management
　-　Chapter 22 International Organization for Standardization
　-　Chapter 23 Effective Communication in Laboratory Management
　-　Chapter 24 The Laboratory Information System: Making the Most of It in the Clinical Microbiology Laboratory
　-　Chapter 25 Management of Point-of-Care Testing
　-　Chapter 26 Labor Relations
　-　Chapter 27 Selection and Implementation of New Equipment and Procedures
　-　Chapter 28 Laboratory Safety
　-　Chapter 29 Emergency Management

Financial Management
　-　Chapter 30 Financial Management: Setting the Stage
　-　Chapter 31 Performance Appraisals and Competency Assessment
　-　Chapter 32 Human Resources at the Local Level: An Important Component of Financial Management†
　-　Chapter 33 Costs, Budgeting, and Financial Decision Making
　-　Chapter 34 Financial Decision Making: Putting the Pieces Together

Generation of Revenue
　-　Chapter 35 Correct Coding of Billable Services in the Clinical Laboratory
　-　Chapter 36 Approaches to Billing Laboratory Services
　-　Chapter 37 Charges and Fees for Laboratory Services

Profitability, Contribution, and Reimbursement
　-　Chapter 38 Rules and Regulations in Reimbursement
　-　Chapter 39 Reimbursement Compliance
　-　Chapter 40 Determination of Profitability

Outside Marketing and Expansion
　-　Chapter 41 Outreach Considerations and Overall Goals
　-　Chapter 42 Outreach Implementation Requirements: A Case Study
　-　Chapter 43 Finance and Decision Making in Outreach
　-　Chapter 44 Outreach: Obstacles to Hospital Outreach and Enhancing Customer Satisfaction

Clinical Trials and Evidence-Based Laboratory Medicine
　-　Chapter 45 The Current State of the U.S. Food and Drug Administration Process and Regulations for Diagnostic Laboratory Assays
　-　Chapter 46 The Clinical Trial Laboratory: Research Compliance for Clinical Research Microbiologists
　-　Chapter 47 Clinical and Evidence-Based Research in the Clinical Laboratory

Defining and Measuring Standards for Success
　-　Chapter 48 Benchmarking and Performance Monitoring for the Clinical Laboratory
　-　Chapter 49 Test Utilization and Clinical Relevance
　-　Chapter 50 Benchmarking and Performance Monitoring: What Is Appropriate for Your Laboratory?

The Future of Clinical Laboratories
　-　Chapter 51 The Future of Pathology and Laboratory Medicine: Political, Social, Economic, and Regulatory Impacts
　-　Chapter 52 Labor Relations
　-　Chapter 53 Electronic Health Records and Their Implications and Opportunities for Laboratories
　-　Chapter 54 Current Trends in Instrumentation and Technology: Outlook for the Future
　-　Chapter 55 The Future Practice of Laboratory Medicine